Archives Point of View

What to do when the Affordable Care Act (ACA) Impacts Case Settlements:
The Benefits of an Accessibility-Focused Case Evaluation

A White Paper by Michael Fiore

One of the likely unintended consequences of the Affordable Care Act (ACA) is that Special Need Trusts (SNT’s) may be impacted due to settlement criteria that can be based on past, present, and future medical needs.

Read the White Paper

Teleseminars on Disability, Diversity, and the Changing Workforce. One hour of learning that can change the way that you think.

Tech Update: Read an article about the implications of 32-bit and 64-bit processors for Assistive Technology Solutions.

Looking for qualified candidates with disabilities?
A Job Board for job seekers with disabilities and the businesses looking to hire them.

Aren’t Results What Matter?

Let me begin by stating that procedures are necessary. A procedure, according to, is a set of established forms or methods for conducting the affairs of an organized body such as a business, club, or government. Basically, they are rules or steps that are followed in an attempt to maintain an organized understanding of how things work. They put structure to tasks that would otherwise be carried out in as many ways as there are personalities. One can imagine how a business might look if each employee had their own way of doing things. It would be something on the perpetual cusp of mayhem. Without procedures, results will not occur.

So – in a business, a procedure is established and people are designated (hopefully according to their talents) to fill the various tasks associated with the steps of each procedure. This is another way of saying that a job description is created. People are strategically placed into the model, and given orders to carry out the tasks for which they are best suited; the result of which is overall efficiency and success.

However, what happens when people are too wrapped up in the process of procedure and lose sight of the ultimate goal? What happens when people start believing that by getting their specific tasks accomplished, their day is over –they have done their job. For example, what if a teacher goes through a year of lesson plans just as he or she is supposed to; however, they never really connect with any students. What are the results?

This occurs in a corporate setting as well. We can become so focused on completing the tasks to which we have been assigned that we fail to consider the cooperative nature of success. Sometimes, professionals forget that they are merely a cog in the wheel, and that if co-workers are not receiving the support they need to complete their tasks, then the wheel breaks down.

We must share our strengths. We need to be concerned with the larger picture and not just the narrow view of completing our own tasks. We have to follow procedures, but not forget that procedures, while necessary, are not enough. It is imperative to make ourselves available to the support of other’s. Harvard Business Review recently stated that the mark of a true leader is a person who places their values in mentoring and supporting others, rather than promoting oneself. More than anything else, as professional leaders, we must constantly remind ourselves that work is about results – and nobody wins if the company does not achieve.

A selfish attitude at work can bring you many things; however, it will never bring you the character of a true leader.

For more information, contact Seth Acosta.


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